Refund Policy
At Suprafónico, we want to make sure you are completely satisfied with your purchase. If for any reason you are not satisfied with the product you received, we are here to help.
Returns and Exchanges
We accept returns and exchanges within 7 business days of receiving the product. To be eligible for a refund or exchange, the item must be in the same condition as you received it: unused, undamaged, and in its original packaging.
Refund Process
Contact: To initiate a refund or exchange, please send us an email to suprafonico.producer@gmail.com indicating the order number and the reason for the return.
Approval: Once your request is received, we will evaluate your case and respond with instructions for shipping the product to our address (contact us for coordination)
Product Shipping: Shipping costs associated with the return are the responsibility of the customer, except in cases of defective or damaged products.
Refund: Once the return is received and evaluated, we will notify you of the approval or rejection of your refund. If approved, we will process the refund through the original payment method within 7 business days of confirmation.
Non-returnable products
Sale or discounted items.
Damaged or defective shipments
If the product arrives damaged or defective, please contact us immediately. In this case, we will take care of the return and replacement costs.
For any questions or queries, do not hesitate to write to us at suprafonico.producer@gmail.com
Shipping Policy
National Shipping (Argentina)
Shipping Company: Shipments within Argentina are made through Andreani or Correo Argentino, depending on the option chosen by the customer and availability in the destination area.
Shipping Cost: The shipping cost will be calculated automatically at checkout and will depend on the destination and weight of the package.
Delivery Times: Estimated delivery times are [indicate the range of days, for example: 3 to 7 business days] for shipments within the Metropolitan Area of Buenos Aires and [indicate the range of days, for example: 5 to 10 business days] for the rest of the country. These times are estimates and may vary depending on the destination area and the shipping company.
Tracking: Once the order is dispatched, the customer will receive a tracking number to track their package through the corresponding shipping company's website.
International Shipping
Shipping Company: For international shipments, we mainly use the Correo Argentino service.
Shipping Cost: The cost of international shipping will be automatically calculated at checkout and will depend on the destination and weight of the package.
Delivery Times: Delivery times for international shipments can vary significantly depending on the destination country and customs policies.
Tracking: The customer will receive a tracking number to track their package through the Correo Argentino website.
Duties and Taxes: It is important to note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
General Considerations
Packaging: All our products are carefully packaged to ensure that they arrive in perfect condition.
Uncovered Areas: In some remote or hard-to-reach areas, it may not be possible to ship. In these cases, we will contact the customer to find an alternative.
Returns and Exchanges: Please review our Returns and Exchanges policy for applicable terms and conditions.
Important:
Update information: Periodically review and update this policy, especially if there are changes in rates, delivery times, or shipping companies.
Transparency: Make sure this policy is clear and concise, and easily accessible from any page of your online store.
Personalization: Adapt this policy to the specific characteristics of your business and the services you offer.
Additional suggestions:
Indicate shipping options: If you offer different shipping options (standard, express, etc.), detail the characteristics and costs of each.
Mention insurance: If you offer the possibility of purchasing insurance for shipping, explain the coverage and additional costs.
Inform about possible delays: Warn customers about possible delivery delays due to external factors such as adverse weather conditions or holidays.
